Our service for you – holistic & sustainable

From consulting to implementation to support & hotline

Admittedly, technical data and benchmarks are exciting. But they are not enough for a purchase decision. We tell you which solutions or which product really fits your system and your requirements best in practice!

Schneider Digital Hotline
+49 (8025) 9930-0
We support you solution-oriented and unbureaucratic!

Advice from experience

We name the optimal graphics cards for your graphics application from our point of view. We know the professional graphics systems like no one else. We are happy to pass this knowledge on to you. Our more than 20 years of practical experience, as well as our good contacts to the manufacturers make our knowledge so valuable for you.

Test positions

Test our products on your own system. We will send you up to two graphics cards as a trial for 14 days if required. You pay for what you want to keep, the rest you simply send back to us. This is the only way to know which graphics card really works perfectly with your system environment. Your advantage: investment security. We will only charge you a small handling fee for this service if you do not wish to keep any of the tested products.

High availability

We have almost all professional graphics cards permanently in stock. And in case of delivery bottlenecks, we will gladly lend you an alternative graphics card to bridge the waiting time. This way you will be productive again as soon as possible.

Fast delivery service

If you order before 4 pm, you will usually receive the delivery on the next business day and you can Continue working with even higher graphics performance in the short term.

Driver Service

Our shipments always include the latest drivers on the Schneider driver CD. So that you can start immediately. 

Telephone Setup Support

One of our technicians will guide you step by step through the sometimes complex procedure of uninstalling old drivers and installing new ones. This is easy on your nerves: Easy and smooth installation, as well as accurate settings of the driver.

Advance exchange cards at RMA

Within 24 h, even before you return the defective card to us, we will deliver either a replacement copy or another suitable loaner card, if possible, so that you can continue working as quickly as possible.

Your direct line to the manufacturer

If you discover new errors in the driver, we immediately inform the card manufacturer via a specially developed reporting system and the process is tracked and documented until the problem is solved. Upon request, we will inform you about the processes. Your advantage: Even better performance and stability.

Service hotlines and web links to external support

Available around the clock from anywhere!

Schneider Digital Hotline
+49 (8025) 9930-0
We support you solution-oriented and unbureaucratic!

System failure, warranty case or service & support?

We support you at any time: during the purchase decision, installation, troubleshooting or hardware failure.
Take advantage of this one-time service for all AMD FirePRO and RADEON PRO workstation graphics cards
  • Germany

    0800-182-5841
  • UK

    0-800-086-9034
  • US

    866-284-2093
  • China

    400-120-3037
  • France

    0800-914847
  • India

    000-800-919-0272
  • Japan

    0800-222-0553
German speaking first & second level support:
English speaking first & second level support:
  • Europe

    +33 5 63 78 38 10
  • Asia, Australia & New Zealand

    +852 2326 0228
  • Middle East, Africa & Asia

    +33 5 63 78 38 10
  • US & Kanada

    1-866-752-6271 or (503) 748-5799
  • Brazil

    +55 41 3059-5100
  • Latin America

    +1-503-748-5799
We are here to help you.
  • Germany

    +49 895 419 80030
  • UK

    +44 207 660 0176
  • US

    +1 888 847 4670
  • Russia

    +7 495 745 5419
  • Netherlands

    +31 207 218 900
  • France

    +33 170 480 013
  • Italy

    +39 023 859 1195
  • Spain

    +34 913 753 307
  • Poland

    +48 225 844 274
  • India

    000-800-919-0272
  • Japan

    +81 366 345 002

RMA exchange

Your product has a defect?

Simply send us the defective product together with the completed RMA form, we will then check the item regarding this defect.
Important: The form must be filled out and sent, otherwise the process will not be processed.

Remote maintenance

Schneider Digital Remote-Service

Note on costs: Our remote service is charged with 25,- Euro per ¼ hour or part thereof. By downloading and then starting the TeamViewer session, the remote service user accepts the incurred support costs.

Download-Center

Product descriptions, software & drivers

Download the latest product descriptions, drivers, software, firmware and diagnostics for your products from the official Schneider Digital Download Center.

Loan & test positions

A test position – it can happen that fast:

Who likes to buy a card in a bag? At Schneider Digital, you can test your desired graphics cards and also many other products for 14 days at your own workstation for ‘Hertz and speed’. If you are not 100% convinced, simply send the test settings back to us.

Registration & Login

In order to request a test position, please contact us beforehand here as a customer.

Phone request

Then discuss and order your desired test position with our sales department (Tel. 08025-9930-0). We will send the goods to you by express within 24 hours.

Installation Support

In case of installation and other problems during the test period, please contact our support (Tel. 08025-9930-21). In very many cases we can give you a solution.

Period & Feedback

The trial period ends after 14 days. Now we are interested in your experiences. We ask you for your professional assessment, in case of problems for a short error description and your constructive criticism.

Product purchase

If you want to keep any product of the trial, the trial was completely free for you. Just send us the unwanted products back free within three days.

Return

If you could not decide on a product of the test position, send all products back to us free of charge within 3 days. In this case, we charge the respective handling fee shown in the offer of between 39 and 98 € (domestic), depending on the value of goods and the transport costs incurred.

News & Events

News from the world of 3D & high-end hardware

3D stereo live at INTERGEO 2024

Schneider Digital will be presenting innovative 3D stereo solutions at INTERGEO 2024 (24 - 26 September 2024 in Stuttgart), which will decisively advance digitization in the field of geoinformation. Visit us in hall 3/booth B3.075 and experience our stereo monitors in action during live presentations by our software partners, e.g. ESRI, Trimble, Hexagon or Rhino Terrain. Another highlight: Orlando Grimaldi will be speaking on the Expo Stage about the future of geodata visualization and mapping technology.

High-performance hardware for municipalities and authorities

Whether in construction planning, smart city projects or digital citizen services - Schneider Digital offers customised complete solutions that are optimally tailored to the needs of authorities, cities and municipalities. At a time when cyber attacks are a real threat, a strong IT security strategy is essential. With Schneider Digital, local authorities have a strong partner at their side that not only offers hardware, but also comprehensive advice and customised solutions.

LiDAR News talks about 3D stereo visualization in use at Fortsite

Lidar News is interested in innovative companies and their use of advanced technologies with enhanced visualisation and modelling and planning results. For this Q&A feature, Gene Roe, founder of Lidar News, interviews Geoff Lawless, Registered Professional Forester at Forsite.isualisation, about the company's growth and its use of Schneider Digital's 3D technology (distributed by KELYN3D)

LiDAR News Customer Q&A: M.A.N. Mapping Services on the use of 3D visualisation technologies

Lidar News is interested in how innovative companies and individuals are using advanced technologies for improved visualisation and better modelling and planning results. For this Q&A feature, Lidar News editor Gene Roe interviews technician Dennis Shimer of M.A.N. Mapping Services Inc. in Ohia/USA and how he uses Schneider Digital's 3D PluraView technologies (distributed by KELYN3D) in his daily work.
3D PluraView x Robotic System Lab ETH Zurich - Demonstration der Telemanipulation während ARCHE 2023

Total Control in Telemanipulation on 3D PluraView monitors presented at ARCHE 2023

In July 2023, the event ‘Advanced Robotic Capabilities for Hazardous Environments’, ARCHE for short, took place in the French-speaking part of Switzerland near Avully. The revolutionary telemanipulation capabilities of the ALMA system from the Robotic Systems Lab at ETH Zurich were presented in action in conjunction with the technology of the stereoscopic 3D display of the PluraView monitor. This combination enables precise and immersive control for complex and dangerous tasks.

3D monitors digitalise the forest

Forest Mapping Management (FMM) in Salzburg (Austria) has set itself the task of digitalising the forest for the future. A large number of modules can be found under the affiliated palos platform (https://palos-platform.com/) for forestry, for example for digital timber measurement, tree monitoring, growth analysis, digital hunting management and GPS. The statement that you can't see the wood for the trees is not a problem for the technology of the 3D PluraView monitors from Schneider Digital, on the contrary: When creating digital and analogue forestry maps with high-resolution, true-to-scale images as well as 3D models, 3D monitors from Schneider Digital are used to the complete satisfaction of the customer FMM.

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